Tips and Information for Today's Business Environment

 

 

 

Welcome to "The Leader's Edge". In it, Roz offers a wealth of information and expertise on such topics as "Success Skills for the New E-conomy" and "E-mail Etiquette". Read a selection of these articles below. And should you wish to receive this newsletter, please click here to sign up.

The Leader's Edge #22
Valentine Etiquette

  • Valentine's Day Etiquette in the Workplace
  • How to Give a Compliment Sincerely with a Gift
  • How to receive a compliment graciously
  • Corporate Dining Etiquette

The Leader's Edge #21
Holiday Business Savvy

  • Dining Etiquette Tips to Impress
  • Monitoring Your Alcohol Consumption
  • Christmas Party Do’s
  • Christmas Party Don’ts
  • More Unwritten “Code of Conduct” Party Rules
  • Rules of Etiquette for Sending Business Christmas Cards

The Leader's Edge #20
The Ten Commandments for Getting Visible

  • Strategy One: Build Rapport
  • Strategy Two: Nurture your relationship with your boss
  • Strategy Three: Don't Get Pigeonholed
  • Strategy Four: Bond with people outside of your circle
  • Strategy Five: Showcase your interests
  • Strategy Six: Hone your social graces
  • Strategy Seven: Connect with people on a deeper level
  • Strategy Eight: Invest in the "personal touch"
  • Strategy Nine: Become a cheerleader for others
  • Strategy Ten: Build a reputation as being a team player

The Leader's Edge #19
Tips for Cubicle Courtesy and Office Layout

  • Setting the Scene
  • Cubicle Etiquette Quiz
  • A Cubicle Etiquette Primer
  • Navigating & Occupying Physical Space
  • Concluding Thoughts

The Leader's Edge #18
THE POWER of Protocol Intelligence

  • Memory Lane
  • Corporate Reality
  • The Price of Technology
  • Blackberry Rules
  • Voicemail Rules
  • Email Rules

The Leader's Edge #17
Fireproof! The Art of Networking

  • What is the REAL Secret of Having a Successful Career?
  • Your Network is Your Net Worth
  • Small Talk Starters

The Leader's Edge #16
Seven Steps to a Succesful Meeting

  • Productive Meeting - an Oxymoron?
  • One on One Meetings with Customers
  • When the Meeting is Held On Your Premises
  • Meetings That Work

The Leader's Edge #15
Swinging Into Golf Season

  • Dress Code
  • Host Behaviour
  • Guest Behaviour
  • Players Etiquette

The Leader's Edge #14
Build Your Life Raft Ahead of Time

  • Dispelling the Job Security Myth
  • How to Build a Life Raft
  • How Can You Remain Employable?
  • Launching Your Life Raft

The Leader's Edge #13
Wearing Too Many Hats?

  • Rediscovering Your Expertise?
  • Are You Waiting for a Waterfall in the Desert?
  • Giving Away Your Expertise

The Leader's Edge #12
Power Etiquette

  • The ABC's of Business Entertaining
  • Practical Tips on Dining Etiquette

The Leader's Edge #11
The 'silent language,' and what it says about you

  • Quiz: How warm or cool do you come across?
  • Why worry?

The Leader's Edge #10
How to celebrate this holiday season

  • Party Survival Tips
  • On a personal note...

The Leader's Edge #9
Host behavior makes the difference

  • The pitfalls of 'guest behavior'
  • The power of 'host behavior'
  • How host behavior ensures 'First Class' treatment
  • What kind of behavior do you use?
  • Tips for initiating host behavior

For previous issues, click here

 

 

 

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Valentine Etiquette

When I was growing up, I used to think that Valentine’s Day was exclusive for lovers. Yes, it is a special day where you have the chance to express deep sentiments, but it also applies to those who make a difference to you at work. What better way to begin by letting others know how much you appreciate their work, their attitude and their commitment. Even if you pride yourself as a communication guru in the corporate arena, it does not necessarily transfer to demonstrating warmth and gratitude.

This eletter will address how to give and receive genuine compliments; ‘faux pas’ to avoid if you are bringing Valentine cheer to the office and some dining etiquette tips for making an outstanding impression. My hope is that this year will be special for you and that you know how special you are to others.

Valentine's Day Etiquette in the Workplace

Inappropriate behavior can have a negative impact on your career. Sometimes you may believe that an innocent gesture of good will was fine but then the other person reacted strangely. Here are some guidelines on how to be professional and avoid embarrassing situations.

  • Your boss should never be your Valentine! Don’t send your boss a Valentine’s card as it might be misinterpreted.
  • Consider that giving a present in any form, be it flowers, balloons or chocolates at the office for all to see can easily be misinterpreted and open to gossip. Keep it private and send it to their home.
  • Just because it’s Valentine's Day, don’t broadcast your relationship or share confidential info about it to others. Even if your company takes a liberal view of office romance, it just isn’t professional to share details.
  • Email is not private. Sending a Valentine to a colleague on email may be misconstrued.
  • Don’t email Valentine cards to the masses showing your buddy list of 400 with their email addresses. Besides, how personal is an e-card anyhow?
  • Never send an unsigned Valentine’s Day card to a coworker. Being a secret admirer is not a corporate concept.
  • Not everyone acknowledges Valentine’s Day. Be sensitive to those who are without a partner.
  • Bring in home baked cookies or place a candy dish on your desk filled with favorite treats for all.

How to give a compliment sincerely with a gift

This is a great time to recognize the efforts and actions of your direct reports, colleagues and boss. I know that it’s easy to overlook what someone is doing when it is their job. However, there are many times when they go above and beyond the call of duty to satisfy your needs. Tell them specifically why you are complimenting them:

“Susan, you did a terrific job last week preparing that report. It was concise and factual and you saved me hours of time. Here’s a small token of my appreciation. Enjoy these chocolates on Valentine’s Day.”

How to receive a compliment graciously

Tell the other person how the compliment made you feel. Express your appreciation. It’s not vanity to accept and appreciate a compliment. It honors the person who gave it to you. I see it as a gift that honors others.

Don’t negate the compliment with false modesty as it’s calling into question another person’s judgment.

Don’t automatically respond with a compliment in return. Piggybacking off another compliment will dilute the impact of even a sincere comment. Wait until a more appropriate time to give someone else a compliment.

Corporate Dining Etiquette:

Valentine's Day is a time where your manners will be tested. It’s a great opportunity to lunch with clients or colleagues. To avoid the gamut of potential etiquette pitfalls, read below to elevate your impact. Remember that you are always being judged and how you conduct yourself socially counts big time!!!

Preparation:

  • As a host, do your homework. If you are taking a client out for lunch, inquiring beforehand what the specialties are helps you to make informed recommendations
  • If you are hosting the meal, prepaying the bill is a courtesy that your guest(s) will appreciate. Arrive at the restaurant ahead of time to make the payment and tipping arrangements on your credit card. In this way, when the meal is over, your guest(s) do not have to wait. On the way out of the restaurant, you can pick up your receipt or arrange to have it mailed to you. If you do not want to prepay, make sure that the waiter knows that the bill comes to you.
  • If you client orders an appetizer or a soup, you should as well so that he or she is not eating alone.

Courtesy rules:

As a guest, ask the host what he or she recommends. The suggestions will give you some idea of the appropriate price points. Never order the most expensive or the least expensive dish on the menu. A mid-priced entrée is always in good taste.

  • No Blackberry or cell phones! If you must, hide them from your guest(s). Eating while glancing at those necessary evils demonstrates that you are not truly present.
  • Have one glass of wine or cocktail but avoid over indulging.
  • If you order a dessert, it will give you more time to talk. If your guest is on time restraints, he or she might not appreciate your indulgence.
  • Your bread plate is always on the left. Never cut your roll. Tear off bite size pieces – no more than two at a time.
  • Put enough butter in your butter plate before you begin eating.
  • Your water and wine glass are always on the right.
  • Salt and pepper are married and passed together, even if your guest only asks for the salt.
  • Do not sling your tie over your shoulder. Keep your jacket on during the meal in formal situations or follow the lead from your host.
  • Put your napkin over both knees, not just one.
  • Spaghetti is never cut. Twirl a couple of strands with your spoon.
  • If you excuse yourself from the table temporarily, you need not announce where you are going—simply say, "Excuse me." Place your napkin on the arm of the chair, never back on the table.
  • When you are finished eating, place your napkin on the table to the left after all plates have been removed.
  • If you can't figure out which utensil to use, a rule of thumb is to use utensils from the outside in.
  • Food is always passed to the right, counterclockwise.
  • Eating from someone’s plate without permission can be very rude.
  • Skip chewing on the toothpick when walking out the door—not a polished gesture!

I wish you a joyful Valentine’s Day celebration. Remember that there should be “no guilt” for the chocolate consumed on this special day. Besides, isn’t dark chocolate healthy?
Warmly,

Roz Usheroff



Roz Usheroff

 

 
         

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