by Roz Usheroff | Jan 31, 2023 | Achieving One's Potential, Advice, Crisis Management, Leadership
If there was ever any doubt about the importance of your ability to navigate change, uncertainty, and disruption, it’s now. People are more committed to comfort than they are to change, especially given the fact that with change comes uncertainty. Because our brains...
by Roz Usheroff | Jan 12, 2023 | Communication, Leadership
In a post from earlier this week, “How to Sabotage your Brand Reputation in Four Days”, referring to the Southwest Airlines 2022 winter storm fiasco, many comments affirmed my perspective. Although CEO Bob Jordan apologized, it missed the mark on demonstrating...
by Roz Usheroff | Jan 10, 2023 | Corporate Branding, Crisis Management, Leadership, Relationships, Resolving Conflict
As someone who frequently travels, I followed the Southwest Airlines 2022 winter storm fiasco with great interest, because it served as an example of where the rubber hits the runway in terms of leadership and left me to question what some leaders understand about...
by Roz Usheroff | Dec 16, 2022 | Networking (Professional), Networking (Social), Relationships
This is the season when social/business parties and special events take place. If you find making small talk during social interactions challenging or tiresome, you’re not alone! Many think small talk is inauthentic and a waste of time, but it plays a crucial role in...
by Roz Usheroff | Sep 7, 2022 | Advice, Changing Careers, Crisis Management, Job Security, Leadership, Motivational, Relationships, Resolving Conflict
Would you buy a house built on shifting sand? No, of course not. A structure needs stability – it’s a place you’re going to be for years. Yet for many people at work, their job feels like it’s sitting on shifting sand when managers are rotated in and out. It’s common...
